Since no acknowledgement has been received from the Police Service of Scotland for 5 days (albeit including a weekend and bank holiday), I sent the following message at 8.45 on 7/5/14 via their online message system:
I submitted a complaint on Friday 2nd May via this online form system. I have not received an acknowledgement of receipt. Could you please acknowledge that you have received my complaint and are in the process of dealing with it.
At 9.01 I received the following:
Apologises for the delay in Police Scotland responding to your complaint. We have re-contacted the relevant department who advise will be in contact in due course.
And so it goes on.......